Frequently asked questions from Landlords

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Our guests are primarily families and professionals seeking comfortable, family-friendly accommodations with integrated workspaces. Or travellers looking for unique themed accommodations. We carefully screen all guests to ensure they align with our community standards and property guidelines.

We have strict house rules that prohibit parties and disruptive behaviour. Our properties are equipped with noise monitoring technology, and our 24/7 guest support team responds immediately to any complaints or issues to prevent disturbances. Please see our detailed process in “What happens if a Guest breaches the Terms and Conditions?”

Yes, we work with a dedicated team of professional cleaners who thoroughly clean each property before and after every stay, including a deep clean once a month to maintain high Hotel-like standards.

Guests have access to our 24/7 customer support team, available to assist with any questions, concerns, or emergencies throughout their stay.

Absolutely! Thomas Road carries comprehensive insurance coverage for our properties, and we also benefit from additional protections provided by the hosting platforms we partner with, ensuring peace of mind for both landlords and guests.

At Thomas Road, we prioritise the care and maintenance of your property. We respond promptly to any repair or maintenance issues to keep your property in excellent condition. All guests are required to provide ID, agree to our terms and conditions, and pay a cleaning fee for each stay. Any damages are carefully documented and addressed through the hosting platform’s resolution process.

Landlords will be happy to know that unlike Tenants, Guests of Short Term Rentals have less rights when they breach the Terms and Conditions of their stay. There is no chance of any guests turning into squatters or evictees causing a problem. Authorities can be easily mobilised to remove any non-compliant Guests. Here is out 5 step process:

1. Immediate Notification and Assessment
   Upon detecting or being informed of a breach—such as noise violations, unauthorised occupants, property damage, or illegal activities—our 24/7 guest support team promptly contacts the guest to address the issue and remind them of the contract terms.
2. Warning and Resolution Opportunity
   Guests are usually given a chance to rectify the breach immediately, such as reducing noise levels or limiting the number of occupants, to avoid further action.
3. Escalation and Enforcement
   If the breach continues or is severe, Thomas Road reserves the right to terminate the guest’s stay early, in accordance with the contract. Security deposits or additional fees may be withheld to cover damages or extra costs incurred.
4. Involvement of Authorities (if necessary)
   For serious breaches involving safety, illegal activities, or threats to other guests or the property, local authorities may be contacted to ensure compliance and security.
5. Post-Stay Review and Follow-Up
   After the guest’s departure, a thorough inspection is conducted. Any damages or violations are documented, and appropriate charges are applied. 

This structured approach ensures that Thomas Road maintains high standards, protects landlord assets, and provides a safe, enjoyable environment for all guests.